Shipping and Delivery
How much is shipping and delivery?
Once you've provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen.
You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.
Who will deliver my order?
We use these shipment services for shipping your package for now:
EU warehouse express
28 EU countries can choose EU warehouse express,there is no customs issue, 2-3 working days delivery, normally we will ship by DHL, GLS, Fedex .
Shipping from China:
The price excludes the tax, we can not gurantee whether you need to pay the tax or not, it depends on your local customs, you may need to pay the tax if necessary.
Registered air mail from China
It takes about 15-25 woking days delivery, normally we ship only the accessory by this shipping method.
DHL From China
It takes about 3-7 woking days delivery.
EMS from China
It takes about 5-15 working days delivery.
S.F. Express
We ship the package to China address by S.F. Express,it takes about 2-3 working days delivery.
4px-Hongkong
We ship the package to Hongkong by 4px-Hongkong, it will take about 3-5 working days delivery.
Estimate Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All orders would be sent out from warehouse within 48 hours unless otherwise stated, there will be delays in weekends and holidays.
Shipping time depends on the Shipping Method you choose.
Please Note:
- Please don't select Registered Air Mail when you order a item as birthday gift or other festival gift, because sometimes, a few package maybe will be delay because of post busy delivery. The expedited shipping will be faster.
- For some high % will lost airmail package country we cannot offer Airmail ship service. If buyer insist on using registed airmail service for high cost product we have right to refund buyer ask pay again only by accept Westernuion Moneygram BankTT payment for order.
What if my order is later than expected?
If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!
You can check on the progress of your order up until it gets shipped over here.
If you feel that your order is taking much longer than it should, please contact your local courier to check your package soon, or contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
A tracking number was received, but tracking information is unavailable.
When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 5 business days, please contact us.
The tracking information hasn't been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.
Taxes on imported goods
At honorbuy.com, we don't add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost.
We are a Chinese company happily serving customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance. honorbuy.com has no control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.
If customs or import duties are levied, you are responsible for paying them to receive your package. Because customs policies vary widely from country to country, if you have concerns about the potential that you will face customs or import duties, please contact your local post office or shipping carrier.
We are required to write the lower value on all customs forms. If you believe we could help you avoid or minimize import taxes/duties, contact Customer Service to make a request and we will do what we can to assist you. However, as the receiver, you are still responsible for import taxes/duties, and we cannot promise that you won't be charged on receipt.
What about customs?
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, we may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.
What to do if you are charged duty or customs taxes
1 - Please pay the requested amount, if you're able.
2 - Take a photo of the receipt, clearly showing the amount, and that it has been paid.
3 - Send us that picture together with your order number in a new support request here.
Once we have received all of the above information, we'll get back to you within a day or two.
We're sorry that this happened, and we don't like it either - but we're always here to make things right for you.
How will my order be packaged?
To avoid damages during the shipping, we use thick packages and foam bag for shipping.
What if I've provided the wrong address?
That's OK, we forgive you. There are rare times when we are able to correct your address and you can request this here.