As the Chinese Spring Festival is coming, Honoruby Team wishes everyone happy and a big success in the new year. It’s the most important Festival (Traditional Chinese New Year) for Chinese people around the world.
Shipments Delays in China Warehouse
Honorbuy Team (China Warehouse) will have a Spring Festival holiday from 1st Feb, 2019 to 11th Feb, 2019, 11 days in total. Shipments will be stopped in China Warehouse during Chinese Spring Festival. Should you choose shipping from China warehouse, please kindly allow up to 11 days delay. And we are expected to back to work on 12th Feb, 2019. Orders placed during the holiday will be handled and arranged after holiday.
EU Warehouse Works As Usual
EU warehouse works as usual. Should you choose shipping from EU warehouse (EU Warehouse Express), we will handle the shipments within 48 hours after payment verified. Normally it takes 2-5 business days for the delivery.
Customer Service Works As Usual
Customer service will work in working days as usual (From Monday to Friday).
If your matter is urgent, please get in touch with the following e-mail. We will reply you within 24-48 hours during this period.
For inquiries regarding payment failure, invalid coupons, duplicated orders, orders you wish to cancel, or reporting a payment error—Please contact us at firstname.lastname@example.org (pre-sale only)
For inquiries regarding missing items, wrong items, defective products, or any other inquiry related to your order after package delivery—Please contact us at email@example.com (after-sale only).
Your understanding will be highly appreciated if our holiday brings you any inconveniences. And we really thank you all for the trust and supports you gave us in the past year. Honorbuy will live up to your expectations and try our best to do better.
Sincerely wish everyone a happy and peaceful new year!