Holiday Notice-2018 Chinese Spring Festival

Dear Customers,

Happy New Year in 2018.

The Chinese Spring Festival is approaching. It’s the most important Festival for Chinese people around the world,  just like Christmas. All of Chinese take this opportunity to get together with their families and friends.

When does China Warehouse go on Holiday 

The arrangement of HonorBuy Team (China Warehouse) Spring Festival Holiday is from Feb. 11 to Feb. 21 (as shown in the picture below), 11 days in total. We expecte to be back to work on Feb. 22 2018.

Shipments Delays in China Warehouse

Shipments will be stopped in China Warehouse during the holiday. If you choose the shipping option from China warehouse, please note that there will be a 11 days delay. Most of the Chinese shipping companies will have a 7-14 days holiday during the Spring Festival. The estimated delivery times will be delayed and it may be delayed up to 14 days .

EU Warehouse Works As Nomal

Our EU warehouse will work as normal. If you choose the shipping option from our EU warehouse (EU Warehouse Express), we will handle the shipments within 48 hours after the payment verification. Normally it takes 2-5 business days for the delivery.

Customer Service Delays

For some inquires and support service there will be a little delay in the replies during the holiday. Please be a little patient. 

For some urgent questions we will reply within 48 hours since few of our staff will work with a shortened time during the holiday.

Please note that there will be more delays if the questions are related to some technical issues. As you know, our technicians and suppliers do not work during the holiday.

Please send the emails at: support@honorbuy.com (pre-sale only), aftersale@honorbuy.com (after-sale only).

We apologize for any inconvenience caused and thank you for your support all the time. Wish you and your families a Happy New Year!

HonorBuy Team

Feb 7 2018

 

 

Author: Melody X

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